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Customer Service Virtual Training
Customer service training is essential because it helps businesses retain and satisfy what keeps the business running — the customers. This training will go over building confidence and the skills you need to develop as a problem-solver, while establishing customer loyalty. It will be held from Monday, February 23, 2026 to Thursday, February 26, 2026 between 9:00 a.m. – 12:00 p.m.
Topics included:
- Increased Communication Skills
- Building Rapport
- Traits of High-Performing Service Providers
- Dealing with Complaints
- 7 Diffusing Techniques
- Measuring Customer Satisfaction
- The Power of Referrals
- And much more!
Registration closes Thursday, February 19 at 12 p.m. This training is only open to eligible Permanent Residents and Convention Refugees. A registration form with SIN is needed for participation. Certificate Upon Completion.
This event will be held in collaboration with The Learning Place.
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