Virtual Hiring Event: Customer Service Jobs at ASP Security Services

Thursday, October 14, 2021 10 a.m. - 1 p.m.

Looking for customer service jobs in the Greater Toronto Area? Don't miss our Virtual Hiring Event featuring ASP Security, the leading provider of aviation security in Canada.

Register Now for Our Virtual Hiring Event

ASP Security Services is Hiring Operational Support/Customer Service Representatives at the Toronto Pearson Airport!

Responsibilities

- Greet all passengers
- Validate/confirm passengers need and right of entry/exit to/from controlled and restricted areas
- Identify acceptable travel documentation to enable passenger entry to certain areas
- Assist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosks
- Control the backflow of passengers into controlled/restricted areas
- Monitor assigned area/zone to ensure the efficient and expeditious flow of passengers
- Anticipate and create memorable passenger experiences
- Establish effective working relationships with other Terminal service providers to ensure the availability of products/services consistent with passenger needs (i.e. wheel chairs, electric passenger carts, baggage carts, porter services, etc.)
- Prepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security or operational issues/events
- Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
- Other duties required by the post or as required by the company

Why Work for ASP Security Services

- ASP cares about their team and their personal and professional success
- Competitive salaries
- Flexible schedules
- Free airport parking when on shift

Requirements

- - Minimum High School Diploma or Grade 12 equivalent
- - Minimum of one (1) year experience as a Customer Service Representative
- - Must be Canadian Citizen or Permanent Resident
- - Excellent written and verbal communication and active listening skills
- - Able to work on a rotating 24/7 shift schedule, including nights, weekends, and holidays

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