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Free Virtual Customer Service Training for Peel Residents
This training runs from January 25 to 28, 2022, from 10 a.m. to 1 p.m. Register before January 25, 2022.
Topics to be covered:
- Skills and attitude
- Building rapport
- Traits of high performing service providers
- Measuring customer satisfaction
- Dealing with complaints
- Gaining loyal customers
Techniques and Tools
- 7 diffusing techniques
- Empowering your customers
- The power of referrals
Certificate Upon Completion. A registration form with SIN is needed for participation.
This webinar will be delivered in collaboration with The Learning Place.