This training runs from January 25 to 28, 2022, from 10 a.m. to 1 p.m. Register before January 25, 2022.

Topics to be covered:

Communication Skills

• Skills and attitude
• Building rapport
• Traits of high performing service providers

Customer Satisfaction

• Measuring customer satisfaction
• Dealing with complaints
• Gaining loyal customers

Techniques and Tools

• 7 diffusing techniques
• Empowering your customers
• The power of referrals

Certificate Upon Completion. A registration form with SIN is needed for participation.

This webinar will be delivered in collaboration with The Learning Place.

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