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Free Virtual Customer Service Training for Peel Residents

Customer service training for Peel residents

This training runs from September 26 to 29, 2022, from 10 a.m. to 1 p.m. Register before September 23 at 12 p.m.

Topics to be covered:

Communication Skills

  • Skills and attitude
  • Building rapport
  • Traits of high performing service providers

Customer Satisfaction

  • Measuring customer satisfaction
  • Dealing with complaints
  • Gaining loyal customers

Techniques and Tools

  • 7 diffusing techniques
  • Empowering your customers
  • The power of referrals

Certificate Upon Completion. A registration form with SIN is needed for participation.

This webinar will be delivered in collaboration with The Learning Place.

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Date & Time

September 26, 2022

10:00 am - 1:00 pm EDT

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