September 28, 2022

We are excited to announce Achev’s new Board of Directors and Non-Director Committee and extend a warm welcome to all new members joining this year. Their expertise, advice, and diverse perspectives will help in shaping Achēv’s Vision 2025 strategic plan and put a renewed focus on our clients and future growth opportunities.

Please meet our new Board and Non-Director Committee members:

Board of Directors

Marlon Blake, MBA, CPA, FCCA
Board Member, Chair of the Finance & Audit Committee

Marlon Blake

Marlon has over 15 years of experience working in senior level leadership roles in financial services, not-for-profit and consulting industries. He is currently the CEO of Optimal Growth Financial, responsible for crafting the strategic direction and long-term vision of its start-up investment fund.  Before that, Marlon was the Director, Finance at ICES, where he provided financial and operational leadership, accounting expertise and guidance to the organization. He was also the Director of Finance at ACT, where he provided strategic leadership and vision for the financial functions of the organization. In addition, he worked in senior roles at Optimal Growth Consulting, Healthcare of Ontario Pension Plan, and the Government of Bermuda.

Marlon has strong leadership experience in financial reporting, strategic planning, analytics, risk management, process automation, governance, project management, mentoring and coaching people.

Marlon holds a Master of Business Administration from Oxford Brookes University, CPA, CGA designation from CPA Ontario, and he is a Fellow Chartered Certified Accountant.

Ruth Woods
Board Member, Vice-Chair of the Human Resources & Compensation Committee

Ruth Woods has more than 35 years executive experience in professional services management, investment banking and consulting. She has held the position of Chief Operating Officer of Osler, Hoskin & Harcourt LLP, where she was responsible for Finance, IT, HR, Facilities and Administration. Prior to Osler she was a founding partner of Hugessen Consulting Inc, Senior Vice President; Global Head of Human Resources at Scotia Capital; and a Founding Director of Women in Capital Markets.

Ruth is currently on the board of Scarborough Health Network and has served on the Bishop Strachan School and Royal St. George’s College Boards of Governors as Vice-Chair and Chair respectively, and on the board of Kinross Gold Corp.

Ruth graduated from the University of Toronto with a Masters of Business Administration, and from the University of Waterloo with a Bachelor of Mathematics.

Non-Director Committee Members

Akshat Jhaveri
Non-Director Member of the Strategic & Risk Management Committee 

Akshat Jhaveri (AJ) has over 18 years of experience in serving Fortune 500 clients as a trusted advisor for their critical Business and Technology initiatives. AJ is currently a Director at Accenture where he focuses on partnering with Crown corporations in helping them realize their vision to modernize the way they do their business and serve their communities better. He does so by advising them on critical components that drive success for such a vision like Target operating models, Data and Analytics strategy, Change Management and Technology Transformation. He also partners with them in execution of that strategy enabled through robust governance and controls.

Before Accenture, AJ was with Cognizant where he served as the lead Partner for one of the largest Global Financial services serving them in their technology and operations transformation journey across various Insurance, Group Benefits and Wealth/Asset management. Prior to that, he has spent years as a management consultant in advising some of the Top Financial services companies to improve their business results as well as customer and community relations.

Through the years, AJ has been involved in several fundraising initiatives that support causes related to ending Hunger, Blood Donation, Breast Cancer research and participating in initiatives aimed at supporting youth in receiving support needed to be successful.

Megan has her undergraduate degree in Industrial Relations from McGill University and her Masters in Industrial Relations and Human Resources Management from Queens University and holds an advanced certificate in trust management.

AJ holds a MSc in Software Engineering from a Top Engineering university in India.

Darrell Pinto, MBA
Non-Director Member of the Governance & Nominating Committee

Darrell Pinto is a senior executive who has honed his strategic consulting and people-focused leadership in Toronto, New York, London and Shanghai at companies spanning private and public financial markets, pharmaceuticals, media and non-profits. He thrives in situations where he can combine solving big problems through design thinking. Through his commitment to volunteerism and community building he believes that we are all stronger if we can find ways to help each other be our best. He co-chairs along with Senator Ratna Omidvar the national Refugee Jobs Agenda Roundtable, a working coalition of 100 Canadian organizations collaborating to find meaningful jobs for refugees. He is also host of a national talk show on New Canadians TV.

In his spare time, his adventurous streak has driven him to hike to Mount Everest base camp, cage dive with Great White sharks, plant 50,000 trees, teach improv, and work on an alpaca farm.

Darrell earned an undergraduate degree in Philosophy/History from the Western University and an MBA from the Rotman School of Management.

Leo Gomes, LL.M, MBA, CFE
Non-Director Member of the Finance & Audit Committee

Leo Gomes is a trusted advisor who has been involved in the business advisory, internal audit, and risk management areas for close to 20 years. With solid international and multi-cultural work experience, Leo held leadership roles at different organizations and industries, such as lead National Oil & Gas in Qatar, and Fortune 500 Energy & Utility company in North America and Caribbean, most recently Capital Infrastructure and Transit Development Government company in Canada. Leo serves as Board Vice-Chair for Re-Imagine Ontario in the non-profit sector.

Leo holds Master of Laws from York University – Osgoode Hall Law School, and Master in Business Administration (M.B.A.) from Bellevue University. He earned a Bachelor of Business Administration from the Catholic University of Minas Gerais – Brazil. He is a Member of The Institute of Internal Auditors (IIA), and the Association of Certified Fraud Examiners (ACFE).

We also want to congratulate and welcome Epsit Jajal as the new Chair of the Board.

Epsit Jajal brings 25+ years of senior leadership experience from a range of diverse industries including banking, consulting services, insurance, mining, construction, telecom, high tech, retail, software, energy, and various levels of the public sector.  Mr. Jajal specializes in implementing organizational transformation initiatives designed to dramatically improve organizational profitability and enterprise value by leveraging innovative and strategically important digital solutions.  His areas of expertise include leading global teams responsible for digital strategy, technology services, finance, professional services, and business operations.

Combined with his globally recognized academic credentials in business (MBA from Western University’s Ivey School of Business), finance (CPA, CMA) and outsourcing certification (University of Toronto’s Rotman School of Business), Mr. Jajal provides insightful perspectives to Achēv that help the management team continuously enhance its operational effectiveness and positive impacts on clients.

Under this evolving leadership, we will continue to position Achēv as a sustainable, inclusive and client-focused organization that successfully delivers youth, employment, newcomer and language services across the GTA.

Achēv’s CEO Tonie Chaltas and senior leadership team look forward to working together with all Board of Directors and the Non-Director Committee members over the next term.

As we welcome our new members, we’d also like to extend a heartfelt thanks to our outgoing members: Lawrence Eta and Aneesa Mohammed. Thank you for your dedication and contributions in our work.

Thank you to all who serve on the board. We can’t wait to see how our highly experienced board members will further our vision of helping people discover their potential and achieve their purpose.

To view all of Achēv’s Board Member profiles, visit our Meet The Board page.

diverse college students
September 7, 2022

Moving to Canada involves many changes and transitions. For a lot of newcomers, one of these transitions is taking on post-secondary study. If you plan to enroll in college in Canada, we want to help you prepare for success. With this in mind, here are eight important tips for adult newcomers attending college in Canada.  

Find a Course Schedule that Works for You 

One of the biggest ways to set yourself up for success is to ensure that your class schedule works for your and your family’s needs. This includes making time for class around other responsibilities like work and family. Chat with your advisor about the various options available to make this possible. Fortunately, there are usually evening, weekend and online classes that can provide greater flexibility for you.  

Plan Your Week in Advance 

Perhaps the most important aspect of succeeding in college for adult learners is having strong time management skills. Plan your week in advance. A great method to do this is to block out the most important things first, which allows you to set up enough time for studying and coursework. It also lets you alter your schedule weekly, providing more study time before exams or less when you have other responsibilities.  

Build Relationships with Your Professors 

It’s fairly easy for people to forget that professors are people too. The reality is that most professors enjoy getting to know students and assisting them. Many instructors will happily share study tips or inform you about additional resources to help with your learning. Take advantage of office hours set by professors, and feel free to request feedback about how you can improve your work. Professors will generally be glad to invest their time helping students who are committed to learning.  

Get to Know Your Fellow Students 

Another important resource to ease your transition to post-secondary school in Canada is your peers. You should strive to get to know at least one person in each of your classes. This gives you someone to turn to if you have trouble understanding a concept or if you have an emergency and have to miss a class. Getting to know your classmates is also helpful for creating study groups or for courses requiring group projects. Expanding your social network helps give you a broader support system in your educational pursuits.  

Strive to Work Ahead 

Are you someone that tends to procrastinate? Many students struggle with procrastination in school. However, working ahead can make you much more productive and less stressed by not having to rush to meet deadlines. Try to set up your schedule in a way that gives you time to complete assignments at least a few days before the deadline. You will find yourself pleasantly surprised with how this helps reduce the stress of going to college. It will also provide you with leeway in case a situation pops up that delays your ability to complete an assignment.  

Go To Class 

This seems like common sense; however, it can be tempting to skip class now and then in order to get something else done. However, students who attend class regularly will feel more comfortable with the material and improve their overall learning. While there are always situations where you may not be able to attend class, such as getting sick, strive to go to class regularly to help optimize your success as a student.  

Understand the School’s Resources 

Almost every college and university has resources that help students. These include tutoring centres, career centres, and other offices dedicated to student support. Be sure to find out which resources are available at your institution. These are often covered during an orientation session. However, you can also visit the college’s website or speak with your academic advisor if you need to access these services. Tutoring, in particular, is an excellent service to help you better your understanding of concepts.  

Set Goals 

A great method to help you succeed in your studies is setting goals. Your goals should be specific and realistic. For example, a good goal may be to score 10 points higher on the next exam or to study chemistry for at least 30 minutes each day this week. Be sure that your goals are reasonable and attainable. This will help you to stay motivated.  

Final Thoughts 

When it comes to attending college in Canada as a newcomer, there are many things that you can do to help facilitate your success. Keep these tips in mind as you begin or resume your post-secondary studies.  

At Achēv, our Newcomer Services offer a wide range of services to help newcomers settle smoothly in Canada. Our Newcomer Information Centres are located across the Greater Toronto Area, including Brampton, Mississauga and Oakville. Contact us today to register for our free newcomer services. 

Achev RBC news
August 15, 2022

RBC Meeting Place Opens at Achēv’s Newcomer Information Centre

August 15, 2022, Mississauga, ON – Newcomers living in Mississauga now have more support than ever, through a new partnership between Achēv and RBC that provides helpful services and timely advice to those who are establishing new lives in Canada.

Representatives of both organizations, government officials and newcomer clients came together at Achēv’s Newcomer Information Centre at 50 Burnhamthorpe Road to celebrate the opening of RBC Meeting Place, a unique resource centre for new Canadians. This location will be staffed by expert RBC Newcomer Advisors who will help people of all cultures with their banking and financial needs as they settle into their new community. In addition to one-on-one advice and support, RBC Newcomer Advisors will host group seminars ranging from careers in finance to networking and personal brand building, with a special emphasis on youth. The addition of RBC Meeting Place rounds out Achēv’s robust newcomer services, which include employment, language assessment, youth programs and newcomer settlement and referral services. Together, Achēv and RBC are helping newcomers get to know their new community and navigate their settlement journey.

“There are so many barriers that can hinder the growth and success of new Canadians. It’s important to never forget about the journey that newcomers face,” shared Shorouq Alkayyali, Assistant Branch Manager, RBC as she recalled her own challenges when she arrived in Canada. “Achēv and RBC can play an integral part in helping newcomers understand the Canadian landscape while providing the support needed to set them up for success.”

“Achēv is pleased to collaborate with RBC. Our two organizations have come together based on shared values and a common approach to serving our clients and community. We are both committed to putting each client at the centre of what we do,” said Tonie Chaltas, CEO, Achēv. “Together, we are providing clients with an integrated and seamless settlement journey, helping them access the services and advice they need to find meaningful employment and establish new lives in Canada.”

RBC has been providing advice and solutions to newcomers for over 150 years across Canada and offers phone services in up to 200 languages. More recently, RBC’s Newcomer teams have brought their expertise, resources, products, and services to new Canadians through community partnerships and in RBC Meeting Place locations nationally.

“We’re committed to making it easier for new Canadians to get established, succeed and thrive in Canada,” said Tom Parisi, Regional Vice President, RBC. “That’s why we’re so pleased to be co-located with Achēv here in Mississauga – so we can continue to support newcomers with their financial needs and more, as they adapt to life in Canada.”

Media Contact:

Kristen Neagle, Government Relations and Strategic Partnerships, Achēv
Kneagle@achev.ca
416-559-8660

office workers at table
August 10, 2022

“The robots are going to replace us.”

You have likely heard this sentiment many times. The weekend before the pandemic broke, I heard this phrase from the Uber driver who was, ironically, driving me to an in-person conference on artificial intelligence (AI) that I was speaking at in Toronto. At the time, I was Associate Director of the world’s first business and AI program at one of the top business schools in Canada. As part of my role, I worked extensively with corporate partners who recruited from the school. Through my work, I began to see a very different and nuanced perspective of the modern workforce emerging than what my Uber driver and the popular discourse were often describing.

In an era of increasingly rapid advancements in technology and the rise of virtual work, a few surprising trends have revealed themselves. Among the emerging trends are the pace of innovation and the resulting necessity for upgrading technical skills more often, as well as the emergence of an understanding of the need for soft skills. This article explores the relationship that will continue to develop between emerging technologies and people as we move into the next generation of work and life.

How do we navigate the rapidly evolving landscape of the future of work and what skills are most needed?

We can start to answer the above question by looking at the trends, research, challenges, and opportunities that exist today, which we can capitalize on to set ourselves up for success in the work world of tomorrow. When looking at the future of work, the first trend I started to notice was that the updating of “hard” or technical skills was becoming needed more often and in more rapid intervals than ever before.

The increasing frequency of technology-related disruptive change presents a challenge in that it requires workers of all types to update more specialized sets of skills more frequently. As an unintended consequence of innovations in big data, data analytics, IT and AI, business intelligence suddenly and unexpectedly was found further down the traditional organizational chart than it had been in the past. True business insights driven from data were coming from outside the C-suite, which had traditionally relied on making decisions based on experience and intuition. From my vantage point, this shift was happening because newly graduated data scientists and/or programmers with business acumen and/or formal education began to enter the workforce with knowledge of how to use novel technologies and methods of using data to drive decision-making.

The impact of these new skill sets was made even more salient in increasingly uncertain times (e.g., global pandemic and shift to remote work). What we saw as a result of our AI and business program were senior leaders of organizations, both big and small, coming to the program for technical training in order to understand the tools and processes their employees were using to advise them on strategy.

While this rush to learn technical skills began to gain momentum, another trend began to form. Employers often told us that the hard skills were just the “table stakes”, to borrow a poker term, which meant that these skills were becoming a basic expectation simply to be able to play, let alone considering what it would actually take to win. This meant that to be considered for leadership roles in organizations, it was assumed that the successful candidate would have the required hard skills. Graduates with hard skills could be easily acquired from a number of top schools. Meanwhile, soft skills, which include interpersonal skills and communication skills, were what truly separated an applicant from the crowd and were too often missing in those who were technically brilliant. Truly, what good are analytics if you cannot interpret and communicate their insights effectively for practical application and execution?

Typically, the successful implementation of data-driven insights involves a great deal of teamwork and leadership of cross-functional teams. Further, the Agile methodology, which many companies have adopted (especially in the technology sector), focuses on an iterative approach to project management and software development, which requires ongoing collaboration between technical and non-technical employees and teams. Emerging research has produced a myriad of articles on which skills will be most needed in the future of work. Notably, Harvard Business Review’s recent article on “The C-Suite Skills That Matter Mosttackles this question. A quick summary of the article reveals that after analyzing nearly 7,000 job descriptions for C-suite roles, more than anything else, companies were seeking leaders with social skills.

If the research is telling us that soft skills are more important than ever, why do they seem increasingly rare?

To compound this problem, most post-secondary schools have traditionally focused more on developing technical skills than interpersonal skills. So-called “soft” skills are much harder to teach, largely because the rules around our interactions in increasingly complex, virtual, and global workplaces are embedded in subtlety and context. That being said, soft skills (some prefer to call them human-powered skills) certainly can be taught. Doing so requires a way of thinking about education and work that is less traditional than previous generations.

In a former life in fundraising, I was able to attend the annual Not for Profit Storytelling Conference twice. My key takeaway was that people make decisions more so due to emotion than logic. Emerging research in neuroscience (see Harvard Professor Gerald Zaltman’s work) continues to explain that people, whether CEOs, employees, or customers, are all hard-wired to be influenced more by emotion than logic. It follows that those who best understand how people think and are motivated are also often among the most valuable pieces of the puzzle in the modern workplace.

In the IT world, in particular, a gap has emerged between the typically technically savvy IT workers and the non-technical or more business-focused employees. Considering that there are at times language-skill-related gaps in communication in an increasingly international and remote workforce, it is true that even native speakers of the same language often struggle to communicate effectively between these two broad audiences.

In my role running the business and AI program, we put considerable thought, energy, and resources into training our students on both the hard and soft skills associated with building businesses, products and services using AI. The current market continues to ask us to teach Professional Communications, with an emphasis on communicating between technical and non-technical audiences, as organizations seek out knowledge translators in order to attempt to bridge this gap. 

There are issues around the education system and organizations playing catch-up on teaching soft skills. However, we can posit that modern technology and the recent shift to the mainstream acceptance of remote work have created conditions in which people are able to operate without needing to develop the basic interpersonal skills that were once needed to get by. This suggestion is not new, and as an example, we might ask, “what is the difference between having a difficult conversation over text or email versus having that same conversation in person?”

Dealing with each other is hard at times, and most people do not like conflict, so it is natural to think that people would avoid it if possible. Some of the problems new technologies can unintentionally create include a lack of social skills and self-awareness, which can result in a society that is increasingly ill-equipped to work with each other.

Canadian philosopher and communications theorist Marshall McLuhan, who became internationally renowned during the 1960s for his studies of the effects of mass media on human thought and behaviour, famously said that “the medium is the message”. We can interpret this quote to say that the method(s) through which we choose to communicate with each other can also inform us of the value we place on those interpersonal relationships themselves.

For example, if you need to contact a loved one to tell them about a mutual friend or family member that has passed away, we implicitly understand that communicating this news in person or over the most personal means possible (e.g. a phone/video call) would be preferred to sending a text or email. And yet, I believe that we too often devalue our everyday communications with each other and relegate them to more impersonal means in exchange for convenience. This means that, by extension, we also relegate not only communication skills in general, but also each other, to places of diminished value in our modern lives.

Where do we go from here?

The good news amidst all of these emerging trends in the future of work is that an opportunity exists for individuals skilled in interpersonal communication to act as bridges between differing but potentially complementary perspectives. One example of a growing ecosystem desperate for such bridges or translators is the non-technical and technical worlds that need to work together in modern business. In the AI and business program, we often referred to individuals who could move seamlessly between technical and non-technical groups not only as translators but as “unicorns” that had the ability to leverage communication and soft skills as well technical competencies simultaneously. Such “unicorns” could bridge the communication gap between a sales team and a product development team, for instance, facilitating a better end-user experience.

Returning to my Uber driver from earlier, it is true and important to note that robots and automation will certainly replace some of the jobs which humans previously have been needed to do (often the most tedious and repetitive jobs). In many cases, it is also true that humans who understand modern technology will still need to lead and work as much or more with other humans in order to create successful businesses, products, and services. Through my experiences in the worlds of education, technology, and user experience design, it is clear to me that employees who understand human behaviour are better able to create more intentional and positive customer experiences and outcomes as well as better shared experiences amongst co-workers

Beyond business considerations, when it comes to solving the problems facing modern society, I would argue that the stakes around communicating and working together effectively are higher than ever, as we find ourselves in an increasingly complex and rapidly evolving world. Ultimately, the merger of hard and soft skills allows the leadership of a business, organization, non-profit, or even government to understand the complexities of human emotion and interaction pertaining to all of their key stakeholders. Advances in technology can certainly help us to tackle modern challenges in new and exciting ways. The most advanced computers still struggle to meaningfully understand and interpret the complex subtleties and nuances of human communication. That’s why we need more unicorns than robots, no matter what your Uber driver (or self-driving car) tells you.

Rishi Behari is an Inclusion Coach with Achēv, focusing on soft skills development for technology professionals. He is also a professional speaker, consultant, coach, teacher and facilitator. The Founder of Flowstate Coaching & Consulting, Rishi continues to appear across media as a guest expert on a range of topics including the effects of emerging technologies on modern society, with a focus on their intersection with issues of ethics, equity, diversity, and belonging.

people lined up for job interview
June 20, 2022

Many of us have that fear of accidentally saying the wrong thing during an interview. While that often doesn’t happen, there are some common mistakes people make when answering or asking questions in interviews. With this in mind, here are six things you should never do during a job interview.

Ask Basic Questions about the Company

While it’s perfectly acceptable to ask many types of questions about the company, you should never ask basic questions that could have been answered with a simple Google search or by viewing the company’s website.

Before going to an interview, you are expected to do your research. This is important in helping you prepare. Doing your research also shows that you’re genuinely interested in working for the company. Asking basic questions such as, “what does the company do?” is a good way to get looked over for the role because they don’t feel you are serious about the job.

Speak Poorly about Previous Coworkers or Bosses

You may get a question such as, “Tell me about a time you had to deal with a workplace conflict.” When answering the question, it’s perfectly acceptable to talk about how you handled miscommunications or differences in working styles. However, you should never speak poorly of a previous boss or coworker during an interview.

If you do make the mistake of speaking poorly about someone, you are likely doing damage to your image rather than theirs. Even if you did have a toxic boss, that’s something you want to keep to yourself when being interviewed.

Overuse Buzzwords

Virtually every industry has buzzwords and jargon. However, some words or phrases are so overused that they become clichés and should be avoided during job interviews. This doesn’t mean you shouldn’t talk about a strong talent you have. Rather, you should find another way to phrase it.

For example, instead of saying that you “think outside the box,” say you have “strong critical thinking skills” or “creative solutions to resolving problems.” Then back this up with an example of a time when you were able to use these skills at a previous workplace or during a prior project. This answers the question without using buzzwords and provides a concrete example of your success.

Bring Up Potential Problems

The interview is not the time for you to negotiate or bring up specific issues. For example, you shouldn’t state that you have a vacation planned for next month or that you may not be able to meet the typical nine-to-five schedule. While you can ask general questions such as “are flexible hours a possibility,” don’t go into depth about your own situation.

You should only bring these issues up if and when you are offered the job. Then you can negotiate things such as a flexible schedule or specific time off. These are things that you want to do after an organization has already decided that it wants to hire you, not before.

Use Profanity or Inappropriate Stories

You would think that not using profanity would be the basic assumption for interviews, but you would be wrong. There are countless times when people have used profanity, and it doesn’t end well. It can make you look unprofessional and will generally be seen as a red flag. It’s something you should never say during a job interview.

Additionally, when telling stories in response to interview questions, be sure that your stories are appropriate for the professional atmosphere. While you may want to use a personal story to describe a time you used your communication skills, ensure that you’re not sharing too much personal information.

Not Asking Any Questions

After the interviewer is finished asking their questions, they will typically ask you if you have any questions. You never want to be the person that says you don’t have any questions. Even if they have already answered your main questions during the interview, not asking questions can convey a message that you aren’t that interested in the job.

Part of preparing for an interview involves doing some research about the organization and coming up with some questions. Be sure to have a few questions to ask when the time comes. Asking questions can also provide you with an extra opportunity to make additional points or further express your excitement about the opportunity.

Final Thoughts

When participating in a job interview, it’s important to perform your best. While there are many things you want to highlight to sell your skills to an employer, there are also a number of things that you never want to say during a job interview. These six things are among those that you should always avoid.

At Achēv, our Employment Ontario Services offers a wide range of resources to support your career and employment needs. Our employment centres are located across the Greater Toronto Area, including Toronto, Brampton, Mississauga and North York. Contact us today to register for our free employment services.

gender neutral language
June 20, 2022

Have you ever referred to your team as “guys” or asked an employee if their husband or wife was coming to the company party?

Even the most well-intentioned employer or manager may inadvertently use gendered words or language in the workplace. It can result in feelings of distress, alienation and discomfort, especially among non-binary employees.

Inclusive language and Diversity, Equity and Inclusion (DEI) practices are crucial to building an inclusive and diverse workplace. One of the key steps to integrating DEI in the workplace is educating yourself and your employees on how to use gender-neutral language properly. Doing this is a massive step toward becoming a more diverse, equitable and inclusive organization.

What is Gender-Neutral Language?

According to the UN, gender-neutral language (also known as gender-inclusive language) is “writing and speaking in a way that does not discriminate against a particular sex, social gender or gender identity, and does not perpetuate gender stereotypes.”

This means avoiding using masculine pronouns when speaking to a group of employees and assuming someone’s pronouns based on their physical appearance, name or clothing. A lack of this awareness can lead to misgendering, which is using a pronoun different from the gender with which people identify.

Categorizing people into binary categories of masculine/feminine, he/him or she/her is something many people do subconsciously. For centuries, society has assumed that there are only two sexes (male and female) and two genders (man and woman). This belief ignores other gender identities and excludes non-binary, gender non-conforming and transgender individuals.

To create a more inclusive workplace, employers or leaders should take the time to understand the various gender identities, gender expressions and differences between sex and gender.

Here are some examples of non-inclusive and inclusive terms:

Non-Inclusive Terms:

  • Hi guys, ladies and gentlemen.
  • Invite your boyfriend, girlfriend, husband or wife to the event.
  • Best man for the job.
  • Mankind.
  • Each employee should read his performance review carefully.

Inclusive Terms:

  • Hi folks, team, everyone, customers or clients.
  • Invite your partners or spouses to the event.
  • Best person for the job.
  • Humankind.
  • Employees should read performance reviews carefully.

Take the First Steps Towards an Inclusive, Equitable and Diverse Workplace

Achēv welcomes partnerships with businesses striving to create supportive workplaces for LGBTQ2+ employees. Adding LGBTQ2+ to your DEI discussions and taking the time to understand the importance of using gender-neutral language in the workplace will empower you to take that valuable step toward equitable work environments where everyone belongs.

To learn more about how you can adopt a more inclusive workforce at your company and/or how Achēv can support your business, contact Sachin Kapoor (him/his), Manager of Corporate Partnerships, Achēv, at: skapoor@achev.ca for a quick 15-minute DEI coffee chat.

Jana Gregorio (She/Her),
Communications Assistant, Achēv

and

Lisa Trudel (She/Her),
Career Specialist, Achēv

lgbtq flags
May 30, 2022

June is Pride Month in the Greater Toronto Area, and on June 1, the Mayors of Toronto and Mississauga will raise the Rainbow and Transgender flags at their City Halls to proclaim the start of Pride 2022. During the month of June, hundreds of rainbow flags will be swirling in the wind and decorating store windows and websites, all of which is a great boost to LGBTQ2+ awareness and inclusion.

If you are an employer working towards an authentic Diversity, Equity and Inclusion (DEI) policy for inclusive hiring, retention, training, customer service, and overall culture, it is important to equip your business with a lens that includes an informed and meaningful strategy that is specifically LGBTQ2+ focused.

Here are six steps to consider if you want to adopt a more inclusive workforce:

  • Understand Terminology: What does LGBTQ2+ refer to? It’s important to learn and understand what this umbrella term stands for and its meaning.
  • Celebrate History: Canada is one of the most progressive countries in the world with respect to LGBTQ2+ rights. This international reputation was earned due to the work of countless advocates who established new legislation over the past 25+ years.
  • Implement LGBTQ2+ Training: Offering professional development as part of diversity training can be a powerful approach to educating staff. It can help to ensure DEI policies are understood and that everyone feels a sense of belonging.
  • List Pronouns: Adding pronouns to email signatures has become a way for everyone to normalize not assuming someone’s gender.
  • Incorporate Gender-Neutral Language: Using gender-neutrality in written business correspondence and emails, and verbally in phone calls and in-person, is an important step to acknowledging that language matters.
  • Create inclusive benefits: It’s important to ensure that your benefits meet the needs of LGBTQ2S+ employees.

It is incredibly exciting that more Canadian businesses are investing in DEI as part of workplace culture and the hiring process. Diversity is a huge topic and companies who are truly DEI aware will experience the positive benefits of including DEI in the workplace.

Achēv welcomes partnerships with businesses that are striving toward creating workplaces that are welcoming and supportive of LGBTQ2+ employees. By adding LGBTQ2+ to your DEI discussion and allowing Pride flags to decorate office cubicles, you are taking a valuable step toward equitable work environments for everyone.

To learn more about how you can adopt a more inclusive workforce at your company and/or how Achēv can support your business, contact Francesca D’Ambrosio, Director, Achēv Inclusion at: FDAmbrosio@achev.ca.

Lisa Trudel (she/her),
Career Specialist, Achēv

 

 

Covid effect on racialized women
May 26, 2022

Achēv is excited to introduce the new project, Advancing Equity for Women and Girls, funded by Women and Gender Equality (WAGE). This new project supports a feminist response and recovery from the impact COVID-19 has had on the employment of immigrant and racialized women in the Greater Toronto Area (GTA) by contributing to systemic change to promote women’s economic prosperity and equality.

During the COVID-19 pandemic, immigrant and racialized women were disproportionately affected in their employment

In March 2020, during the onset of the pandemic, women accounted for 62.5% of employment losses. This is due to the overrepresentation of women in sectors that were the most affected by the pandemic, such as accommodations, food service, retail, and wholesale trade. Jobs in these sectors are often low-paying and require face-to-face interaction between customers and workers, making it difficult to transition to remote work. This resulted in many women working in frontline occupations with inadequate access to personal protective equipment (PPE).

The disproportionate gendered division of housework and care work that is present in many Canadian households resulted in women taking over more family responsibilities and childcare during the pandemic. When the impacts of the pandemic became long-term, many women left their jobs to care for their families. For women that continued to work in a remote capacity, it is likely that their productivity declined due to the demand of completing housework and caring for their children.

The pandemic pushed immigrant and racialized women to unemployment, low-skill jobs or even unstable employment. Studies show that women experienced an interruption in their career trajectory due to layoffs, increased housework and care responsibilities, as well as decreased job opportunities.

Even before the COVID-19 pandemic, immigrant and racialized women faced barriers to employment

Many immigrant and racialized women face barriers to employment. When immigrating, barriers to finding job opportunities in the Canadian labour market pushed women towards underemployment and deskilling. Women are likely to find themselves securing low-wage occupations with low job security that often do not equivalate to their education and work experience in their country of origin.

Women are impacted by several barriers to joining the Canadian labour market, from having difficulties transferring their foreign credentials, discrimination based on the lack of local work experience, lack of access to networks, and discrimination based on gender, race and immigrant status.

Advancing Equity for Women and Girls aims to address these barriers

Our project aims to address these systemic barriers to employment and, in turn, support women’s equality through:

  • Advancing inclusive policies and practices in the labour market
  • Supporting positive distribution of authority, voices and decision-making power
  • Increasing networks and collaboration to accelerate systematic change to advance women’s equity

During the first phase of our project, we will conduct broad consultation with GTA stakeholders, including women, business leaders and employers, to gain perspectives on existing practices and barriers faced by immigrant and racialized women in employment. The information gathered from the consultation will directly inform the resources we will create for employers, such as workshops and a toolkit to implement inclusive practices.

Join us in addressing systemic barriers to employment for immigrant and racialized women in the GTA

Share your story with us! We want to hear your experience in the Canadian labour market, the impact COVID-19 has had on your career path and your suggestions on how to address systemic barriers to employment.

Complete our survey:

Register for our focus groups:

Contact us

For any questions regarding the project, contact us:

Hodan Mohamed, Coordinator: hmohamed@achev.ca

Mayela Lozano, Community Liaison: mlozano@achev.ca

resume mistakes to avoid
May 25, 2022

We all know that resumes are the key to getting employed. A quality resume will enable you to get your foot in the door for that valuable job interview, which gives you a chance to further sell your experiences and how you will fit within an organization. However, making mistakes on your resume can ruin your chances. After all, you want to stand out and not go into the rejection pile. Here are some common resume mistakes that you should avoid.

1. Focusing on Your Job Responsibilities

One of the most common resume mistakes people make is using the valuable space to highlight their job responsibilities. However, this is not what will get you noticed by an employer. Instead of documenting your roles, you need to use this space to highlight your achievements.

You should describe how you excelled in this role. Things that can be quantified are particularly useful to mention. Discuss how you improved an organization rather than simply stating your responsibilities. These are the things that will truly stand out to employers. After all, every applicant with a similar position will have similar responsibilities, but your achievements are unique.

2. Using an Objective

Traditionally, resumes have included an objective statement; however, this practice hasn’t been common for over a decade. After all, the objective of the resume is very clear: to land a specific job. Thus, the objective statement that used to be recommended is redundant and a waste of space. If you have an objective statement on your resume, you should remove it.

In its place, put a professional profile, which is a short section that highlights your major expertise and skills. This provides a concise summary of the core assets that you will bring to an organization. It should give a potential employer a quick summary of what you bring to their team.

3. Using Unrelated Experiences

One of the biggest resume mistakes people make is filling their resume with completely unrelated experiences to the job they are applying for. In many cases, this occurs due to people using only one resume when job hunting. Resumes should be tailored to the job you are applying for. This doesn’t mean you need a unique resume for every role, but you should at least have different resumes for different types of roles.

Before sending in your resume, be sure to give it a look over and ask yourself if the experiences on your resume are directly related to the job responsibilities of the role you are applying for. If they aren’t, use that valuable space to tailor your skills and experiences to the job. Doing this will make you much more marketable.

4. Grammatical and Formatting Errors

Regardless of the role you are applying for, attention to detail and accuracy are important competencies to have. A resume with grammatical or formatting errors can quickly land you in the reject pile. Be sure to carefully read through your resume to catch spelling mistakes that spell check may have missed.

In terms of formatting, make sure you are using acceptable fonts. It’s good to use a widely recognized one such as Arial or Times New Roman. Additionally, stick with black ink and avoid bright colors and graphics, as these can distract from the written content you are trying to get across.

5. Using an Unprofessional E-mail Address

This is a quick way to get looked over and a huge resume mistake many people have made. Your e-mail address conveys a message about you, and that message should be that you are professional. Is your e-mail address unprofessional? If you find yourself wondering, the answer is probably yes.

An easy remedy is to create a separate e-mail address that you will use for professional communications. Get a free address from a provider like Gmail and use your name as your e-mail. Combinations of your last name and initials are typically good to use. If you have a common name, you may need to add a number at the end.

6. Exaggerating the Truth

You may have heard people say it’s ok to exaggerate a bit on resumes; however, this is a mistake. Outright falsehoods are easy to verify. However, exaggerating can get you into trouble in a number of ways.

First, large exaggerations typically reveal themselves during an interview or reference checks. Second, exaggerations may lead you to land a job you aren’t well qualified for, leading to poor performance that can hurt you.

Final Thoughts

If you are finding yourself having difficulty securing interviews, it’s a good idea to look at your resume for these common resume mistakes. Additionally, it’s always helpful to have an extra set of eyes take a look, as other people may notice things that you miss. Happy job searching!

At Achēv, our Employment Ontario Services offers a wide range of resources to support your career and employment needs. Our employment centres are located across the Greater Toronto Area, including Toronto, Brampton, Mississauga and North York. Contact us today to register for our free employment services.

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